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EmailsAndSurveys is committed to creating a full-featured free CRM that any small business can use.  From Left to Right, you can Create a Group, Edit a Group Name, Delete a Group, Verify the Email Addresses in a Group, and Opt-In or allow your customers to maintain their data and collect email addresses and phone numbers.

Once you have selected a Group, your groups can be segmented by any field in your contact list.  Please see the related article on the capability.  You can then add a contact, edit a contact,  or import a contact from a CSV, XLS, Quickbooks, MailChimp, Constant Contact, or SalesForce.  You export or move a contact, delete a contact, send a Text or Email asking a User to Opt-In and help  

Opt-In

If a User has unsubscribed, you can not change their status or remove them from the CRM.  if you try and reimport a CSV, the user will be skipped.  However, if you have information the user has changed their mind, you may send them a Opt-In link under the Actions column and the contact can change their communication preferences.  EmailsAndSurveys is an industry leader in giving you and your customer the flexibility to opt-in and opt-out while maintaining privacy regulations.